Mary J. Culnan and Pamela K. Armstrong. Information Privacy Concerns, Procedural Fairness, and Impersonal Trust: An Empirical Investigation. Organization Science, 10(1):104–115, February 1999. doi:10.1287/orsc.10.1.104.
@article{culnan_information_1999,
author = {Culnan, Mary J. and Armstrong, Pamela K.},
doi = {10.1287/orsc.10.1.104},
issn = {1047-7039, 1526-5455},
journal = {Organization Science},
language = {en},
month = {February},
number = {1},
pages = {104-115},
shorttitle = {Information {{Privacy Concerns}}, {{Procedural Fairness}}, and {{Impersonal Trust}}},
title = {Information {{Privacy Concerns}}, {{Procedural Fairness}}, and {{Impersonal Trust}}: {{An Empirical Investigation}}},
volume = {10},
year = {1999}
}