Jarvenpaa et al., 1999: Consumer Trust in an Internet Store: A Cross-Cultural Validation

Topic:

Culture may also affect the antecedents of consumer trust; that is, consumers in different cultures might have differing expectations of what makes a web merchant trustworthy. Here we report on a cross-cultural validation of an Internet consumer trust model. The model examined both antecedents and consequences of consumer trust in a Web merchant.

survey, 198 first-year undergraduate student

Constructs in this publication:

Construct	Cites	Category	Questions given?	Content validity	Pretests	Response type	Notes
Reputation	Jarvenpaa et al., 2000		yes	None	pilot test for translation error	7-point Likert scale
Perceived Size	Jarvenpaa et al., 2000		yes	None	pilot test for translation error	7-point Likert scale
Store Trustworthiness	Jarvenpaa et al., 2000		yes	None	pilot test for translation error	7-point Likert scale
Attitudes towards a Store	Jarvenpaa et al., 2000		yes	None	pilot test for translation error	7-point Likert scale
Willingness to Buy	Jarvenpaa et al., 2000		yes	None	pilot test for translation error	7-point Likert scale
Risk Perception	Jarvenpaa et al., 2000		yes	None	pilot test for translation error	7-point Likert scale
Shopping Enjoyment	Jarvenpaa et al., 2000		yes	None	pilot test for translation error	7-point Likert scale
Attitudes towards Computers	Jarvenpaa et al., 2000		yes	None	pilot test for translation error	7-point Likert scale
Direct Shopping Experience	Jarvenpaa et al., 2000		yes	None	pilot test for translation error	7-point Likert scale
Web-Shopping Risk Attitudes	Jarvenpaa et al., 2000		yes	None	pilot test for translation error	7-point Likert scale

Citation:

Sirkka L. Jarvenpaa, Noam Tractinsky, and Lauri Saarinen. Consumer Trust in an Internet Store: A Cross-Cultural Validation. Journal of Computer-Mediated Communication, 5(2):0–0, 1999. doi:10.1111/j.1083-6101.1999.tb00337.x.

Bibtex

@article{jarvenpaa_consumer_1999,
 author = {Jarvenpaa, Sirkka L. and Tractinsky, Noam and Saarinen, Lauri},
 doi = {10.1111/j.1083-6101.1999.tb00337.x},
 issn = {10836101},
 journal = {Journal of Computer-Mediated Communication},
 language = {en},
 number = {2},
 pages = {0-0},
 shorttitle = {Consumer {{Trust}} in an {{Internet Store}}},
 title = {Consumer {{Trust}} in an {{Internet Store}}: {{A Cross}}-{{Cultural Validation}}},
 volume = {5},
 year = {1999}
}

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