Prasert Kanawattanachai and Youngjin Yoo. Dynamic nature of trust in virtual teams. The Journal of Strategic Information Systems, 11(3):187–213, December 2002. doi:10.1016/S0963-8687(02)00019-7.
@article{kanawattanachai_dynamic_2002,
abstract = {We empirically examine the dynamic nature of trust and the differences between high- and low-performing virtual teams in the changing patterns in cognition- and affect-based trust over time (early, middle, and late stages of project). Using data from 36, four-person MBA student teams from six universities competing in a web-based business simulation game over an 8-week period, we found that both high- and low-performing teams started with similar levels of trust in both cognitive and affective dimensions. However, high-performing teams were better at developing and maintaining the trust level throughout the project life. Moreover, virtual teams relied more on a cognitive than an affective element of trust. These findings provide a preliminary step toward understanding the dynamic nature and relative importance of cognition- and affect-based trust over time.},
author = {Kanawattanachai, Prasert and Yoo, Youngjin},
doi = {10.1016/S0963-8687(02)00019-7},
issn = {0963-8687},
journal = {The Journal of Strategic Information Systems},
month = {December},
number = {3},
pages = {187-213},
title = {Dynamic Nature of Trust in Virtual Teams},
volume = {11},
year = {2002}
}