The results of this study suggest that the elements of source competency, trustworthiness, and dynamism are significant determinants of attitudes and behavioral intentions to engage in recommended IT actions. These findings reveal the importance of these elements of effective communication in persuading end users to follow recommended IT activities and advance IT acceptance and adoption research through the application of persuasive communication theory to the domain.
| Construct | Cites | Category | Questions given? | Content validity | Pretests | Response type | Notes |
|---|---|---|---|---|---|---|---|
| attitude | Venkatesh et al., 2003 | yes | none | pilot | 5-point Likert scale ranging from "strongly disagree" to "strongly agree" | ||
| behavioral intent the self | Venkatesh et al., 2003 | yes | none | pilot | 5-point Likert scale ranging from "strongly disagree" to "strongly agree" | ||
| source credibility | Leathers, 1992 | yes | none | pilot | 5-point Likert scale ranging from "strongly disagree" to "strongly agree" | ||
| source competency | Leathers, 1992 | yes | none | pilot | 5-point Likert scale ranging from "strongly disagree" to "strongly agree" | ||
| source trustworthiness | Leathers, 1992 | yes | none | pilot | 5-point Likert scale ranging from "strongly disagree" to "strongly agree" | ||
| source dynamism | Leathers, 1992 | yes | none | pilot | 5-point Likert scale ranging from "strongly disagree" to "strongly agree" |
Allen C. Johnston and Merrill Warkentin. The Influence of Perceived source Credibility on end user attitudes and intentions to Comply with recommended it actions. Journal of Organizational and End User Computing, 22(3):1–21, 2010. doi:10.4018/joeuc.2010070101.
@article{johnston_influence_2010,
author = {Johnston, Allen C. and Warkentin, Merrill},
doi = {10.4018/joeuc.2010070101},
journal = {Journal of Organizational and End User Computing},
number = {3},
pages = {1--21},
title = {The {{Influence}} of {{Perceived}} Source {{Credibility}} on End User Attitudes and Intentions to {{Comply}} with Recommended It Actions},
volume = {22},
year = {2010}
}