Peter R. Scholtes. Total quality or performance appraisal: Choose one. National Productivity Review, 12(3):349–363, 1993. doi:10.1002/npr.4040120307.
@article{scholtes_total_1993,
author = {Scholtes, Peter R.},
doi = {10.1002/npr.4040120307},
issn = {02778556, 15206734},
journal = {National Productivity Review},
language = {en},
number = {3},
pages = {349-363},
shorttitle = {Total Quality or Performance Appraisal},
title = {Total Quality or Performance Appraisal: {{Choose}} One},
volume = {12},
year = {1993}
}