Facets of social capital — social interaction ties, trust, norm of reciprocity, identification, shared vision and shared language — will influence individuals' knowledge sharing in virtual communities. We also argue that outcome expectations — community-related outcome expectations and personal outcome expectations — can engender knowledge sharing in virtual communities.
| Construct | Cites | Category | Questions given? | Content validity | Pretests | Response type | Notes |
|---|---|---|---|---|---|---|---|
| Personal outcome expectations | Bock, 2002, Coleman, 1988, Hendriks, 1999 | yes | review from 6 experts | pilot | 7-point likert scale from "strongly disagree" to "strongly agree" | ||
| Community-related outcome expectations | Alavi, 2001, Bock, 2002, Kolekofski, 2003, Lesser, 2000 | yes | review from 6 experts | pilot | 7-point likert scale from "strongly disagree" to "strongly agree" | ||
| Social interaction ties | Tsai, 1998 | yes | review from 6 experts | pilot | 7-point likert scale from "strongly disagree" to "strongly agree" | ||
| Shared language | Nahapiet, 1998 | yes | review from 6 experts | pilot | 7-point likert scale from "strongly disagree" to "strongly agree" | ||
| Norm of reciprocity | Wasko, 2005 | yes | review from 6 experts | pilot | 7-point likert scale from "strongly disagree" to "strongly agree" | ||
| Identification | Bagozzi, 2002, Grootaert et al., 2004, Nahapiet, 1998 | yes | review from 6 experts | pilot | 7-point likert scale from "strongly disagree" to "strongly agree" | ||
| Trust | McKnight et al., 2002, Ridings et al., 2002, Tsai, 1998 | yes | review from 6 experts | pilot | 7-point likert scale from "strongly disagree" to "strongly agree" | ||
| Shared vision | Nahapiet, 1998, Tsai, 1998 | yes | review from 6 experts | pilot | 7-point likert scale from "strongly disagree" to "strongly agree" | ||
| Knowledge quality | Delone, 2003, McKinney et al., 2002 | yes | review from 6 experts | pilot | 7-point likert scale from "strongly disagree" to "strongly agree" |
Chao-Min Chiu, Meng-Hsiang Hsu, and Eric T.G. Wang. Understanding knowledge sharing in virtual communities: An integration of social capital and social cognitive theories. Decision Support Systems, 42(3):1872–1888, 2006. doi:10.1016/j.dss.2006.04.001.
@article{chiu_understanding_2006,
abstract = {Abstract The biggest challenge in fostering a virtual community is the supply of knowledge, namely the willingness to share knowledge with other members. This paper integrates the Social Cognitive Theory and the Social Capital Theory to construct a model for investigating the motivations behind people's knowledge sharing in virtual communities. The study holds that the facets of social capital \textemdash{} social interaction ties, trust, norm of reciprocity, identification, shared vision and shared language \textemdash{} will influence individuals' knowledge sharing in virtual communities. We also argue that outcome expectations \textemdash{} community-related outcome expectations and personal outcome expectations \textemdash{} can engender knowledge sharing in virtual communities. Data collected from 310 members of one professional virtual community provide support for the proposed model. The results help in identifying the motivation underlying individuals' knowledge sharing behavior in professional virtual communities. The implications for theory and practice and future research directions are discussed.},
author = {Chiu, Chao-Min and Hsu, Meng-Hsiang and Wang, Eric T.G.},
doi = {10.1016/j.dss.2006.04.001},
issn = {0167-9236},
journal = {Decision Support Systems},
keywords = {Social cognitive theory,Knowledge sharing,Virtual communities,Social capital,Outcome expectations},
number = {3},
pages = {1872-1888},
title = {Understanding Knowledge Sharing in Virtual Communities: {{An}} Integration of Social Capital and Social Cognitive Theories},
volume = {42},
year = {2006}
}